SimplyAbuDhabi XLV

Additionally, fostering a motivated and high-performing team has been one of my proudest accomplishments. Together, we have earned prestigious accolades, including the World’s Leading Hotel Residences Award for four consecutive years, reflecting the exceptional guest experiences we deliver. Beyond Kempinski Palm Jumeirah, I am also privileged to oversee three flagship Kempinski properties in Egypt, driving excellence and shaping the future of luxury hospitality in the region. How does sustainability factor into the operations and offerings of the hotel? Sustainability is an integral part of our operations. From energy- efficient systems to eco-friendly guest amenities, we prioritize reducing our environmental footprint without compromising luxury. Initiatives such as sourcing local produce, minimizing single-use plastics, and supporting community-driven projects reflect our commitment to sustainability. Our goal is to create an experience where guests feel good about their stay, knowing they are contributing to a more sustainable future. What innovative guest experiences or services has Kempinski Palm Jumeirah introduced recently under your leadership? We’ve reimagined dining experiences by launching themed culinary events and bespoke services tailored to guest preferences. We’ve also enhanced our digital guest engagement platforms, ensuring personalized services from the moment of booking until departure. How do you balance delivering global luxury standards with showcasing local culture and heritage? Balancing global luxury standards with local culture is an art. At Kempinski Palm Jumeirah, we incorporate authentic elements into our offerings, from the architecture and design inspired by Arabic influences to curated experiences that celebrate Emirati traditions. This approach allows guests to immerse themselves in the local culture while enjoying the unmatched standards of Kempinski’s service. What are your long-term goals for the property, and what new developments can guests look forward to? Our long-term vision is to further position Kempinski Palm Jumeirah as a global icon of luxury. This includes expanding our wellness and family- friendly offerings, introducing more bespoke dining experiences, and enhancing our sustainability practices. Guests can also look forward to seasonal events, exclusive collaborations, and technological advancements that ensure their stay is unforgettable. Kempinski Palm Jumeirah is a large property. How do you ensure a personal touch for guests? Creating a personal connection with guests begins with understanding their preferences and anticipating their needs. We leverage our guest profile systems to ensure every interaction is tailored, whether it’s a simple greeting by name or a surprise amenity that aligns with their interests.All our teammembers are brand ambassadors, trained to listen attentively and act thoughtfully to ensure each guest feels special and valued. What advice would you give to aspiring hoteliers who want to lead in the luxury sector? To succeed in the luxury hospitality sector, it’s essential to think like a guest. Understand their desires, expectations, and unspoken needs. Excellence in this field requires a balance of passion, attention to detail, and strategic thinking. Focus on building strong relationships with your team, as their dedication and enthusiasm are the foundation of a successful property. Finally, embrace innovation and stay adaptable, as luxury evolves with changing guest preferences. Thank you so much for speaking with us, Hani - we look forward to seeing the impact you and your team continue to make at Kempinski Palm Jumeirah going forward! It’s been a pleasure, and to you readers, may I say: do feel free to reach out to us if you have any questions about accommodations or arranging a stay – we look forward to welcoming you! Reservation.thepalm@Kempinski.com +971 4 444 2000 www.kempinski.com/en/palm-jumeirah 218 | Simply Abu Dhabi