RAKEZ Secures Three Prestigious Honours at Customer Centricity World Series Awards
Ras Al Khaimah Economic Zone recognised for excellence in business community engagement, customer experience and digital transformation across three award categories
Ras Al Khaimah Economic Zone (RAKEZ) has been honoured with three distinctions at the Customer Centricity World Series Awards 2026, a testament to its unwavering commitment to fostering meaningful business community engagement, delivering exceptional customer experiences and embracing digital innovation.
The accolades represent recognition across multiple dimensions of RAKEZ’s operational excellence. The Compass Coworking Centre achieved the distinction of World Series Winner and Middle East and Africa Regional Winner in the Customer Centricity in B2B category, whilst RAKEZ received Highly Commended status in the Digital Strategy and Transformation category.
The two Compass awards celebrate the Compass Events Powerhouse initiative, an innovative customer-led engagement platform that transforms business community feedback into tangible networking, knowledge-sharing and collaboration opportunities. This distinctive approach brings together entrepreneurs, small and medium enterprises, industry experts, government stakeholders and prospective business partners, transcending conventional event frameworks to nurture sustainable business growth and enrich the broader Ras Al Khaimah business ecosystem.
During 2025, the programme orchestrated 260 events that welcomed more than 19,000 participants, demonstrating the profound resonance of its mission within the business community. The customer experience metrics underscore this commitment to excellence, with 97% satisfaction with support and services, a Net Promoter Score of positive 70, and 93% of customer suggestions successfully addressed and implemented. These compelling figures reflect a steadfast dedication to attentive listening and continuous refinement of offerings to accommodate the evolving requirements of the business community.
Ramy Jallad, Chief Executive Officer of RAKEZ Group, observed that understanding business needs fundamentally begins with genuine engagement and responsive action to customer feedback. At Compass Coworking Centre, this translates into cultivating meaningful opportunities for entrepreneurs to develop professionally, establish valuable relationships and access contextualised support throughout their growth journey. Across the broader RAKEZ organisation, this commitment manifests in enhancing how clients access and utilise services through streamlined, technology-enabled platforms.
The Highly Commended recognition in Digital Strategy and Transformation acknowledges RAKEZ’s substantial efforts to enhance service delivery through strategic technological advancement. This emphasis on process optimisation and service accessibility serves to empower businesses as they navigate the establishment, management and expansion phases of their operations.
Organised by ARCET Global, the Customer Centricity World Series Awards celebrate innovation and excellence in customer experience on a global stage. The 2026 edition attracted more than 150 submissions from 24 nations, evaluated by an accomplished panel of over 150 independent expert judges.
These honours reinforce RAKEZ’s foundational philosophy of positioning customer needs at the heart of all operations and magnifying the value delivered to its business community. Through Compass Coworking Centre and complementary digital transformation initiatives, RAKEZ transcends its traditional role as a business establishment provider, evolving into a comprehensive business enabler that facilitates access to knowledge, nurtures strategic partnerships and illuminates avenues for entrepreneurial expansion.
Source: WAM