UAE leadership embraces agentic AI to reshape healthcare operations

A specialised training programme brings together Emirates Health Services leaders and global technology partners to harness advanced artificial intelligence for transforming patient care and hospital efficiency.

The future of healthcare belongs to those who can think beyond isolated technological solutions towards interconnected intelligent systems that understand complex objectives and execute them seamlessly. This philosophy underpinned a specialised training programme organised by the UAE Artificial Intelligence Office in collaboration with Emirates Health Services and Siemens, bringing together hospital directors, consultants and medical specialists to explore the transformative potential of agentic artificial intelligence in healthcare delivery.

Held as part of UAE Codes Day celebrations, the programme represents a deliberate strategic shift within the Emirates’ approach to digital transformation. Rather than deploying artificial intelligence as a standalone tool for individual tasks, the initiative focuses on developing interconnected systems capable of orchestrating entire workflows across the patient journey, from initial registration through appointment management, clinical processes and follow-up care.

Yousif Mohammed Al-Serkal, Director-General of EHS, joined other institutional leaders in recognising that sustainable technological advancement depends fundamentally on developing human capability. Abdelrahman Al Mahmoud, Director at the UAE Government Artificial Intelligence Office, emphasised that investing in leadership capabilities represents the bedrock of accelerating transition towards advanced artificial intelligence-powered operating models. As he noted, UAE Codes Day serves as a moment to reaffirm that the foundation of the nation’s digital future lies in the people empowered to lead it.

The training curriculum addresses the full architecture of responsible artificial intelligence adoption. Participants engaged with organisational change management, governance frameworks, risk assessment and clinical safety protocols alongside interactive sessions and practical demonstrations. Regional use cases explored how intelligent systems might improve both operational efficiency and administrative processes, while dedicated interactive labs allowed healthcare leaders to work directly with artificial intelligence tools tailored to institutional needs.

Kalthoom Al Blooshi, Director of the Training and Development Centre and Chief Innovation Officer at EHS, articulated a critical vision: artificial intelligence should be viewed as a strategic enabler for developing healthcare operating models rather than simply a technological tool. She emphasised that innovation must remain directed towards scalable, practical solutions delivering sustainable value for patients, healthcare professionals and the wider system.

The programme concluded with specialised workshops designed to identify priority transformation opportunities within EHS itself. These potential pilot projects will be assessed according to expected impact, technological readiness, data availability and safety requirements, with comprehensive implementation plans and performance indicators underpinning each proposal.

Rohit Kumar, Head of Siemens Advanta Middle East, noted that the UAE has set ambitious targets for artificial intelligence adoption across vital sectors, with healthcare presenting significant opportunities to integrate intelligent technologies throughout the patient journey. The structured approach championed by the programme supports responsible deployment of AI within clear safety and accountability frameworks.

This initiative follows the UAE’s broader strategic commitment to digital transformation. Abu Dhabi and Siemens have already forged a strategic partnership to transform urban infrastructure through artificial intelligence and data analytics, whilst Abu Dhabi-based Khazna Data Centres and Siemens have explored next-generation artificial intelligence data centre technologies, demonstrating a coordinated national approach to technological advancement.

What it means for Abu Dhabi

This training programme signals the UAE’s commitment to building institutional leadership capacity in artificial intelligence across critical sectors. By equipping healthcare leaders with deep understanding of agentic AI and its practical applications, the initiative fosters an institutional culture that translates technological potential into tangible solutions strengthening healthcare competitiveness and future readiness.

The structured approach to artificial intelligence adoption, encompassing governance, safety and accountability frameworks, positions Abu Dhabi’s healthcare system to lead regional transformation whilst maintaining rigorous standards for patient care and clinical safety. As the nation continues advancing its digital vision, developing human expertise alongside technological capability ensures sustainable, responsible integration of intelligent systems across vital public services.

Source: WAM