Sharjah and Federal Partners Forge Alliance to Elevate Government Service Quality

A landmark collaboration between the Ministry of Cabinet Affairs and Sharjah Police signals a deepening commitment to measuring and enhancing the citizen experience through a sophisticated international benchmarking system.

The refinement of government services has become a defining characteristic of the UAE’s approach to modern administration. At the UAE Government Annual Meetings 2026, this philosophy took tangible form as the Ministry of Cabinet Affairs and Sharjah Police formalised a partnership designed to strengthen the implementation of the Global Star Rating System for Services across the emirate’s police operations.

The partnership reflects a broader strategic vision. H.H. Sheikh Sultan bin Mohammed bin Sultan Al Qasimi, Crown Prince and Deputy Ruler of Sharjah and Chairman of the Sharjah Executive Council, witnessed the agreement and articulated its significance: advancing government services remains central to the UAE’s wise leadership, which has positioned people at the heart of policymaking and service development. “The partnership between the Ministry of Cabinet Affairs and the Sharjah Police reflects the integration of national efforts and the pooling of expertise and capabilities to achieve government development objectives,” he affirmed.

The Global Star Rating System for Services, launched by the UAE Government in 2011, represents a sophisticated approach to measuring government effectiveness. Rather than relying on internal assessments, the system classifies service channels on a scale of two to seven stars based on customer experience and actual outcomes. The framework was further refined in 2019 to incorporate emerging standards and technological advances, ensuring alignment with international benchmarks and contemporary expectations.

Mohammad Abdullah Al Gergawi, Minister of Cabinet Affairs, emphasised that ongoing directives from the UAE’s leadership aim to ensure the country delivers the world’s best government service experience. The partnership exemplifies this commitment by strengthening integration across government entities and establishing unified quality standards. “The next phase requires a shift towards more proactive and seamless services that use data and artificial intelligence to anticipate customers’ needs and reduce procedures, time and effort,” he noted.

The collaboration will encompass several dimensions. It seeks to facilitate knowledge exchange and expertise sharing in developing service delivery channels, with particular focus on improving operational efficiency at Sharjah Police service centres. Staff responsible for evaluating and classifying service channels will receive enhanced training and capability development, enabling more accurate assessments and informed identification of improvement priorities. By leveraging shared learning between federal and local entities, the partnership reinforces the Crown Prince’s broader vision for collective progress through human capital investment.

What it means for Abu Dhabi

This partnership demonstrates the interconnected nature of government excellence across the UAE. When one emirate advances its service delivery frameworks, the knowledge and best practices ripple outward, elevating standards nationwide. The integration of federal and local expertise creates a template for continuous improvement that strengthens the entire system.

For residents and visitors engaging with government services, the practical significance is clear: enhanced measurement of service quality from the customer perspective drives accountability and innovation. As Sharjah Police refines its delivery channels through this systematic approach, the cumulative effect contributes to the UAE’s reputation for responsive, efficient governance that anticipates and meets evolving community needs.

Source: WAM