Zayed International Airport achieves IBCCES Certified Autism Centre designation
Zayed International Airport (AUH) has been accredited by IBCCES as a Certified Autism Centre™, reflecting new sensory‑friendly facilities and staff training across the terminal.
AUH awarded autism‑friendly certification
Zayed International Airport (AUH) in Abu Dhabi has secured the Certified Autism Centre™ (CAC) designation from the International Board of Credentialing and Continuing Education Standards (IBCCES). The accreditation recognises the airport’s commitment to inclusive design, staff capability and passenger experience for autistic and sensory‑sensitive travellers.
The CAC followed a comprehensive onsite assessment and evidence‑based training aligned with IBCCES’ global standards. Assessors reviewed passenger‑facing environments, service pathways and operational touchpoints to ensure consistent, professional support for those with sensory and neurodiverse needs.
Practical measures across the passenger journey
AUH now offers a dedicated sensory space equipped with interactive features and calming lighting designed to help passengers regulate sensory input. Hidden Disability Sunflower lanyards are available so travellers can discreetly request extra time or assistance.
Abu Dhabi Airports has also trained front‑line teams in practical communication techniques and support protocols. The training aims to give staff the language and confidence to respond respectfully and effectively, reducing friction and improving passenger flow while maintaining dignity for travellers and their families.
Leadership comments and the wider context
Jorg Oppermann, Chief Operating Officer, Abu Dhabi Airports, described the certification as a milestone that reinforces the authority’s inclusive vision, emphasising the importance of ensuring autistic passengers and their families feel welcomed and supported.
Myron Pincomb, CEO and Board Chairman, IBCCES, said the accreditation reflects leadership in creating airport environments where autistic and sensory‑sensitive travellers are understood and respected. He noted that the CAC includes ongoing support, continuous learning and renewal requirements to maintain standards over time.
The IBCCES credential is used internationally across sectors such as healthcare, education, public safety and travel. Its programmes draw on subject matter experts and autistic self‑advocates and include long‑term institutional support, onsite reviews and renewal to ensure lasting impact.
For AUH, the designation aims to combine tangible facility improvements with staff capability so that the first and last impressions of Abu Dhabi are accessible and considerate of neurodiverse needs. Those measures are intended to enhance convenience and predictability for affected travellers while elevating the overall passenger experience.
Source: WAM